DAMAGED / BROKEN GOODS

	No matter how well we pack orders; on rare occasions something goes wrong. If you get your delivery and there is a problem with it then please contact us to let us know strait away.

	If the damage is such that you want to make a claim for it then we will require photographic evidence CLEARLY showing the damage and/or state of the goods.

	Royal Mail will not accept fuzzy photos or photos not showing all the relevant damage so can not be accepted. Please send these images in after contacting us about the problem, if you are going to return an item then you can also begin the returns processs.

	Royal Mail also reserve the right to collect the broken/damaged goods at their discretion so please retain it and the packaging

	Once we receive your photos we can advise the best course of action to resolve it quickly for you

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News

Friday, January 6, 2012

We would like to thank you for your continued support throughout the year.

We are now closing for the winter (most things are sold out and the rest are too tropical for sending out) and will re open in the spring. Although we wont be getting more plants in until spring we can still send out sundries.

If you are looking for botanical specimens of orchids then please visit the orchid species web site at www.orchidspecies.co.uk

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