Easy Orchids Limited terms and conditions of sale

Terms of Sale

• Payment must be effected via valid credit or debit card, PayPal or Google Checkout. We do not currently accept cheques
• If using a credit or debit card you must be the cardholder - your statement will show a debit by Easy Orchids Limited
• The prices are correct at time of update E&OE
• Items are sold subject to availability
• We accept no liability for species and/or hybrids found to be incorrectly identified
• We supply to the UK & EU only
• 'Next Working Day' delivery is from when we SEND the order NOT when it's ordered

REASONABLE CARE

It is understood that you have researched the plants you are considering purchasing and have a reasonable understanding of the basic requirements they have. In order to maintain any existing flowers or in order to get the most out of your plant and get it to re-flower year after year, you should read a little on them. Basic stuff is available on the main web site and will get you going.

Delivery

• Orders are delivered by Royal Mail or other overnight carrier and will have to be signed for
• We will send you the tracking number (if available) and it is your responsibility to track the parcel to make sure there are no problems in transit
• We aim to deliver your goods within 2 working days, specially ordered products may take longer
• Although every effort is made to deliver plants on specific dates, we can not be held responsible if they don't arrive on time due to unforeseen circumstances.
• Orders placed for Saturday/Sunday delivery will automatically be sent on Monday for delivery Tuesday unless previously arranged as there is no post on Sundays
• We dispatch plants Monday through Thursday, Friday dispatch is only available by prior arrangement
• We will endeavour to send your package the most cost effective way for you.
• We will accept no responsibility for damage caused in transit. - Live tropical plants are considered perishable goods for obvious reasons and are exempt from the distance selling regulations
• If you are unavailable to accept the delivery then the courier (Royal Mail) will attempt to deliver it again the following day for free if you ring them. If you are still not in then you will be charged for re delivery
• If you are unavailable to accept the delivery then the courier (Royal Mail) will hold your parcel at your main sorting office
• If there are any missing or damaged goods - please follow the instructions on the DAMAGED GOODS page
• Your first order has to go to the card holders address in all cases, this is to help prevent fraud. Subsequent orders can be sent to other addresses (at our discretion).

Out of Stocks

• In the event of any item not being available we may substitute it with alternative items of a similar size
• In the event of no suitable substitute we will refund that item

Cancellations

• You have the right to cancel your order within 7 days * see note
• 'Special order' items or personalised items are not cancelable

* Products purchased on special order can not be cancelled.

Returns Policy

• You can return any non plant item which is damaged on arrival for a full refund
• If the parcel is damaged on arrival you MUST specify it at the time of signing for the package, you can not contact us later to say the parcel was damaged unless you said so when signing for the package
• If there are any missing or damaged goods - please notify us IMMEDIATELY telephone: 01977 645891 and please read the DAMAGED GOODS page.
• Any money owed will be refunded within 30 days of returns arriving back
• 'Special order' items or personalised items are not returnable